Our Privacy Policy

Privacy Policy

Original Creation: 09th June 2017
Last Revision: 11th September 2019

This privacy policy outlines how we value your privacy. We endeavour to keep your details safe, maintain sound business practices and remain compliant with EU General Data Protection Regulations and new regulations when they come into being. You entrust us with your information. This is a responsibility that we take very seriously.

Kent Chilli Farm reserve the right to modify or update this Privacy Policy to reflect changes in our business practice. We recommend you periodically take the time to review this document to be aware of these changes. Any update to this document will be reflected in the change of date at the top of this document.

Who Are We?

Kent Chilli Farm operate the website www.kentchillifarm.co.uk

If you wish to contact us regarding this document, please us one of the following:
Email enquiries should be directed to: info@kentchillifarm.co.uk
Telephone enquiries should be directed to: 07963 182523
Postal enquiries should be directed to: 28 Sidmouth Road, Welling, Kent. DA16 1DS
Our registered VAT number is: 266049491

2. General Information

For the purpose of this document ‘Kent Chilli Farm’ will be referred to by using words such as ‘we’ and ‘us’ or ‘our’. The website known as www.kentchillifarm.co.uk or kentchillifarm.co.uk shall in this instance be referred to as ‘The site’ or ‘Our site’

This Privacy Policy explains how we collect, store and use personal data that was gathered when you browse www.kentchillifarm.co.uk, sign up to email marketing or provide us with personal data by other means.  

Please be aware that Kent Chilli farm are fully PCI Compliant and do not store any credit card data. Any credit card payments are processed via a third party PCI Compliant vendor. Should you be concerned about data security, please check out their privacy policy here.
The Kent Chilli Farm use third party secure hosting and further protect your data with Secure Socket Layer (SSL) protection.
Please read this Privacy Policy carefully to understand how we will safeguard your personal data.

3. What information we collect about you

Your personal data is any information that identifies you. This will mostly be information that you have submitted to us whilst in the process of ordering either products or services. Should you register with our website in order to comment on various posts, your personal data is collected in order to identify you, your details may also be temporarily stored should you interact with us by other means either postal or by electronic mail.
In general registration and the use of cookies on our website, enhances the user experience.
Part of the personal data we store includes the information you provide, on the www.kentchillifarm.co.uk website (including any forms you complete), or during an electronic mail inquiry.
Your personal data includes your first and last name, your username, your email address, your billing address including postcode and delivery address (If different) which you provided when you set up an account or when you registered during completion of your website order. You might also have at some stage changed your details in the ‘My Account’ section of our website or contacted us via electronic mail to make changes.
We collect information about how you use our website so that we can improve your customer experience. Understanding customer usage and trends helps us to modify our website, customising certain sections when appropriate. Some of this data may be of a personal nature, where it identifies a person.

We track patterns of customer usage, such as abandoned cart data, so we can better understand which products people are interested in buying from Kent Chilli Farm and whether they have had problems with our website. This helps us to develop and improve our products and understand customer behaviour.
We monitor website traffic information. This information includes, page visits, email clicks and referring sites. We use information of this nature to improve our website, advertising, promotions, and to understand customer purchasing patterns.

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely.
Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyze how well the website performs and where it needs improvement.
Marketing: Our website displays advertisements. These cookies are used to personalise the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.
Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.
Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better more efficient experience on future visits to this website.

4. How we use the information we collect

All of your personal data is used for legitimate business reasons. Your contact details are used to email you confirmation when your order has been received or completed. It also enables us to contact you by email, fax, post, SMS, social media or telephone where necessary concerning orders you have placed with Kent Chilli Farm; to record your personal preferences; to personalise our services to you (such as by pre-populating fields to make it easier for you to provide information when you return to the Kent Chilli Farm. It will also enable us to produce reports you request as part of the services we provide. 

Contacting you for Marketing Purposes.
We do not send out email newsletters to customers. This news is available on our social media feeds and via our blog page. We do occasionally send out discount codes and offers. These emails contain a link where recipients can easily unsubscribe and not receive further information. Once unsubscribed the email recipient and any of their details will be permanently removed from our records.
Legal Requirements – We may use your personal data to comply with any legal obligations to which we are subject.

5. Why do we use your personal data?

We collect and use your personal data for many reasons. We need some data to enter into and perform our contract with you. The lawful basis for processing your personal data is Consent as you have consented to provide your personal details to us to allow us to provide a service to you. If you fail to provide such data we will be unable to provide our service to you.

Other information we collect because we have legitimate business interests, for example, in:
Fulfilling your order and providing updates on the order.
Understanding how our customers use our products, services and websites;
Understanding and responding to customer feedback;
Researching and analysing the services our customers want;
Improving our product and better understanding how our customers use it.

6. Do we share information we collect

Kent Chilli Farm does not divulge any personal information to third parties.
However. We may be required under a legal obligation to divulge personal information in order to cooperate with any legal investigation into unlawful activity concerning Kent Chilli Farm or any of our customers.

7. How long do we store your data for?

We only store your data for as long as necessary for the purposes of processing set out in this policy.
Any registered users on our website are deleted after 24 months of inactivity. In this instance any personal data is discarded and any information we previously held for that user is no longer accessible.
Any registered customer orders are deleted once 24 months has elapsed.

8. How to access and control your information

It is possible for any logged in registered user to select ‘My Account’ from the main menu and via the dashboard and view their personal data including addresses and past orders etc.
If at any time you wish us to send you a copy of your personal data, please email us at admin@kentchillifarm.co.uk. If you then would like us to delete your account and the details we hold, please send your request to admin@kentchillifarm.co.uk
Should you wish us to provide a copy of your information or have your information dleted from our records, we will ask you to verify your identity via email communication.
It is possible for any registered website user to change their information via the ‘My Account’ page.